Terms and conditions for classes
These Terms and Conditions govern the provision of classes between Kalemat Alquran Academy (“the Academy”, “we”, “us”) and the student (“you”, “your”).
Student Attendance, Cancellation, and Class Policy
Attendance
- Students and teachers must attend classes on time.
- Teacher waiting time is included in the class duration if a student is late.
- If a student leaves early, the class is considered fully completed.
Missed Classes & Cancellation Policy
- If a student cancels a lesson more than 3 hours before the class start time:
The class is not counted and can be rescheduled normally. - If a student cancels a lesson within 3 hours before the class start time:
The class is counted as 50% completed.
This applies to a maximum of 20% of total classes per billing cycle only.
Any cancellations beyond this limit will be considered fully completed classes. - If a student misses the class after the class start time (no-show):
The class is considered fully completed and cannot be rescheduled.
Emergency cases may be approved by the support team.
Approved emergencies include:
- Sudden medical condition
- Death of a relative or close friend
- Emergency hospital situations
Not accepted emergencies like:
- Sleeping
- Forgetting
- Traffic delays
Makeup Classes
- Makeup classes must be used within 35 days of the billing cycle.
- A makeup class can only be rescheduled once.
- If missed again, it is considered completed (no further rescheduling even if there was notice).
Pausing Classes
- To pause classes (for travel or holidays), students must contact support.
- Approval is required before pausing.
Eid Holidays
- During Eid Al-Fitr and Eid Al-Adha, classes stop for 3 days each.
- These classes are counted as completed and cannot be rescheduled.
Teacher Attendance
- If a teacher is late or absent, the student should contact support immediatly after 3 minutes of class start time.
- The teacher will make up any missed time or reschedule the class.
- If this happens repeatedly, contact support immediately.
Billing & Payment
Billing
- Subscription is paid in advance every 4 weeks (28 days).
- Payment must be completed before the new cycle starts.
- If payment is late, classes may be paused or canceled.
Payments
Accepted methods:
PayPal, Visa, Mastercard, Skrill, Western Union, Ria, MoneyGram, Bank Transfer, and Payoneer.
All payments are secured through our systems. Payments are protected by PayPal buyer protection, our payment gateway provider under our website’s SSL certificate.
Refund Policy
- Refunds are only for unused classes.
- No refund for:
- Attended classes
- Missed classes without proper notice
- Refund requests must be sent to support.
- Processing may take up to 7 business days.
- Please contact us before opening any payment disputes.
Enrollment
- Students can book a free trial via website, email, WhatsApp, or social media.
- By enrolling, you confirm:
- You are 18+, or
- Under parent/guardian supervision
- After the trial, you may continue or stop with no obligation.
Quality Control
- Classes may be monitored (with permission) to improve quality.
- This includes:
- Teacher training
- Attendance tracking
- Feedback
- Progress reports
Class Scheduling
- Students choose class duration and number of sessions.
- Scheduling depends on teacher availability.
- If needed, another suitable teacher will be assigned.
Dress Code
- Students must wear modest and appropriate clothing.
- Non-Muslim students should also follow respectful dress standards.
Feedback
Our Quality department may email you regularly to ask for your feedback. Please let them know if you have any concerns, inquiries, or complaints. Your feedback helps us to improve our teaching. We highly appreciate it.
General
By enrolling, you agree to all policies.
Policies may be updated when needed.
General terms and conditions
These terms and conditions apply to website content, information, online courses, live online classes, users, students, and any information provided by Kalemat Alquran Academy.
Services
Kalemat Alquran Academy offers certain online course content and classes relating to education, teaching practice, and related subjects. The course description is intended to indicate only the general nature of the course and does not guarantee content. Kalemat Alquran Academy reserves the right to amend the course and alter details at its discretion. Courses may be withdrawn at any time, subject to thirty days prior notice.
Copyright
All materials – including but not limited to text, photographs, video, audio, images, and any other content – appearing via the Online Course and/or on the Website are protected by copyrights and/or other proprietary rights belonging to Kalemat Alquran Academy and/or other third parties. You agree to abide by all applicable laws regarding copyrights, trademarks, publicity rights, and privacy rights in NZ, the US, UK, CA, AU, and any other jurisdiction from which you are accessing the Website.
You may not copy, reproduce, duplicate, distribute, disseminate, publish, post, display, perform, modify, create derivative works from, upload to, transmit, or in any way exploit any content from the Online Course and/or on the Website. You may not sell or offer for sale any of the content, or allow third parties to access it, or use such content to construct any kind of database. You may use the content from the Online Course and/or on the Website only for personal, non-commercial use.
You agree to maintain the security of any username and password required for accessing the Online Course. You will notify us promptly if you become aware of any unauthorized use of your username and/or password. Only you may access the course using your login details.
Class Delivery & Non-Circumvention Policy
All classes must be conducted exclusively through the academy’s official systems and platforms. Students are strictly prohibited from arranging, requesting, or participating in private lessons with any academy teacher outside the academy.
Any attempt to bypass the academy by engaging directly with a teacher, whether during or after enrollment, constitutes a violation of this agreement. Such actions are considered a direct infringement on the academy’s rights and may result in immediate suspension or termination of the student’s account without refund.
This policy is in place to protect the academy’s substantial investment in curriculum development, teacher recruitment and training, educational resources, and licensed platforms used for class delivery and management.
By enrolling, students acknowledge and agree to comply fully with this policy.
Technology requirements
The Online Courses and live classes are facilitated through an online learning management system. It is your responsibility to ensure that you have the proper hardware and software requirements, along with access to Wi-Fi, to be able to participate in the course. Kalemat Alquran Academy is not responsible for any errors or failures in relation to your ability to access them, the Website or any related materials, including where such errors or failures are caused by: (i) a loss of connection on Kalemat Alquran website, teacher or your end; (ii) a breakdown or problems with the online software and/or (iii) a breakdown or problems with your internet connection, computer or system.
Data protection
By registering with Kalemat Alquran Academy and paying the fees, you agree to Kalemat Alquran Academy collecting and using your personal data. This will be done in accordance with Kalemat Alquran Academy’s privacy policy.
Limitation of liability
Except in case of intentional misconduct or gross negligence, Kalemat Alquran Academy accepts no liability for any damages caused in connection with the services under this agreement. This includes but is not limited to damages in the form of data loss, failure to operate, lost revenue, or missed profits.